Last updated: June 18, 2026
This Privacy Policy explains how Ghydion ("Ghydion," "we," "us," or "our") collects, uses, and protects information when you visit our website, reserve or order a product, or contact us. By using our site, you agree to the practices described here.
Information we collect
Information you give us
- Contact and reservation details: your name, email address, and, when you place an order, your shipping address and order selections (such as sleeve color, pods, and add-ons).
- Messages: anything you send us through our contact form or by replying to our emails.
- Payment information: when live payment is enabled, card and billing details are entered directly with our payment processor. We do not see or store your full card number. Our processor handles that information under its own security standards.
Information collected automatically
- Basic technical and usage data such as your browser type, device, pages viewed, and referring links, collected through cookies and similar technologies to help us understand how the site is used.
How we use your information
- To process your reservation or order and keep you updated on its status.
- To send shipping windows, founder updates, and important notices about your reservation.
- To respond to your questions and provide support.
- To improve our website, products, and customer experience.
- To detect, prevent, and address fraud, abuse, or technical issues.
- To meet legal and regulatory obligations.
How we share information
We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as needed, including:
- Payment processors to handle transactions securely.
- Email and customer support tools to send updates and answer messages.
- Shipping and fulfillment partners to deliver your order.
- Analytics providers to understand site usage.
We may also disclose information if required by law, or to protect the rights, safety, and property of Ghydion, our customers, or others.
Cookies
We use cookies and similar technologies to keep the site working, remember preferences, and measure performance. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site function.
Data retention
We keep your information for as long as needed to provide our services, fulfill your reservation or order, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Your choices and rights
- You can unsubscribe from marketing emails at any time using the link in any email. We may still send essential messages about your reservation or order.
- Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain processing.
- To make a request, contact us through our Contact page and we will respond as required by applicable law.
Security
We use reasonable technical and organizational measures to protect your information, including encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our site and products are not directed to children, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us so we can remove it.
International visitors
We are based in the United States and process information there. If you access the site from outside the United States, you understand your information may be transferred to and processed in the United States.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Significant changes may also be communicated by email or a notice on the site.
Contact us
Questions about this policy or your information? Reach us anytime through our Contact page.